Here, you will find answers to some of our most frequently asked questions:
Do you ship internationally?
Yes, we ship internationally. However, if the address of an order is a freight forwarding company, we will not ship to it. The order will be canceled. A new order can be placed with the correct shipping information.
How much does shipping cost?
It really depends on what/how much you order. The more you buy, the higher the shipping. Shipping ranges anywhere between $2 and $30.
Can I exchange an item for a different size?
Yes. Just ship the item back to us at:
275 Brannan Street
San Francisco, CA 94107
In the package, let us know what size you want the item exchanged for and what address to ship it back to.
Where is my package? The tracking information hasn't updated in a long time. Can you tell me where it is?
We only see the same tracking information as you. And international orders take much longer for shipping and processing. If the tracking information was last in the US and hasn't updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been weeks since it has been updated, let us know and we can try shipping your order again.
I paid for shipping on my order, but then the package arrived and I had to pay to receive it.
Our shipping does not include if you have to pay import or customs taxes. This is a common occurrence for international orders and unfortunately, we have no control over them.